IT Support Engineer: Desktop & Onboarding Specialist

Axiom Technologies; Toulouse; On-site; EUR 30,000 - 40,000; Full time

Job summary

A global IT services company is looking for a resource in Toulouse to provide first- and second-level IT support for desktops, laptops, and mobile devices. This includes responding to service requests, troubleshooting issues, and maintaining asset inventories. The ideal candidate should hold a Bachelor’s degree in Computer Science and possess at least one year of experience in IT support roles, along with strong troubleshooting and communication skills. This position is ideal for those eager to advance their IT career.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first- and second-level support for IT equipment.
• Respond to service requests via phone, ticketing system, or in-person.
• Install, upgrade, and maintain operating systems and applications.

Skills

Desktop support

Helpdesk support

Troubleshooting

Communication skills

Problem-solving

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services company is looking for a resource in Toulouse to provide first- and second-level IT support for desktops, laptops, and mobile devices. This includes responding to service requests, troubleshooting issues, and maintaining asset inventories. The ideal candidate should hold a Bachelor’s degree in Computer Science and possess at least one year of experience in IT support roles, along with strong troubleshooting and communication skills. This position is ideal for those eager to advance their IT career.