Desktop Support Engineer: L2 Troubleshooter & Remote Support

SISL Global; Boulogne-Billancourt; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading IT support company in Île-de-France is seeking an experienced L2 Desktop Support Technician to provide advanced technical support and troubleshooting for desktop and laptop systems. The role involves addressing complex issues, maintaining hardware/software systems, and training junior technicians. Candidates should have 2-4 years of experience, strong knowledge of Windows and Mac OS, and relevant IT certifications. A focus on user satisfaction and compliance with IT policies is essential.

Qualifications

• 2-4 years of experience in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Ability to work independently and as part of a team.

Responsabilités

• Provide second-level technical support for desktop/laptop hardware and software.
• Perform root cause analysis to identify recurring technical problems.
• Train and mentor junior support technicians as needed.

Connaissances

Troubleshooting Windows and Mac computers

Network connectivity troubleshooting

Strong communication skills

Problem-solving

Formation

Associate's or Bachelor's degree in IT or Computer Science

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Outils

Active Directory

Remote desktop support software

Microsoft Office Suite

Description du poste

A leading IT support company in Île-de-France is seeking an experienced L2 Desktop Support Technician to provide advanced technical support and troubleshooting for desktop and laptop systems. The role involves addressing complex issues, maintaining hardware/software systems, and training junior technicians. Candidates should have 2-4 years of experience, strong knowledge of Windows and Mac OS, and relevant IT certifications. A focus on user satisfaction and compliance with IT policies is essential.