Remote IT Support Technician - French & SQL Troubleshooter

CB Talents; Arrondissement de Tours; Híbrido; EUR 14.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work from Portugal

On-site day quarterly

Paid training

Health insurance from day one

12-month fixed-term contract; perm on

Resumo da vaga

CB Talents in Portugal is seeking a support engineer to handle escalated tickets, reproduce and diagnose application errors, and verify data directly in MySQL. You will collaborate with QA and the support team using Postman and Slack to identify root causes and propose improvements.

The role offers remote work from Portugal with one on-site day per quarter, plus paid training in English and a pathway to a permanent role beyond 2 years. Training is provided and health benefits start from day one.

Qualificações

• Fluent French; essential for role.
• English B2 level; training conducted in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling abilities.
• Clear written and spoken communication with customer focus.

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, and diagnose application errors.
• Check customer data directly in the database (MySQL) to catch errors at source.
• Work with Postman, Slack and the support team to reach root cause.
• Propose improvements to management based on incidents.
• Join the company's ongoing training and development programmes.

Conhecimentos

French

English B2

Clear communication

Customer focus

Willingness to learn

Ferramentas

MySQL/SQL

Postman

Slack

MS Office

Descrição da vaga

CB Talents in Portugal is seeking a support engineer to handle escalated tickets, reproduce and diagnose application errors, and verify data directly in MySQL. You will collaborate with QA and the support team using Postman and Slack to identify root causes and propose improvements.

The role offers remote work from Portugal with one on-site day per quarter, plus paid training in English and a pathway to a permanent role beyond 2 years. Training is provided and health benefits start from day one.