Remote IT Support Technician - French Speaking (Portugal)

Cross Border Talents; Lille; Hybrid; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Remote work from Portugal

Paid training

Health insurance

Job summary

Cross Border Talents seeks a French-speaking technical support specialist to handle escalated issues, reproduce and diagnose errors, and verify data in MySQL. You will collaborate via Postman and Slack with the support team to identify root causes and suggest improvements.

Training is provided to develop your API and debugging skills. The role combines remote work with occasional on-site days in Porto, Portugal, and offers paid training and health insurance as part of a 12-month contract, with

Qualifications

• Fluent French is essential.
• English at level B2 since training is in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with a customer focus and willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

French fluency

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Clear communication

Education

Tools

Postman

Slack

MS Office

MySQL

Job description

Cross Border Talents seeks a French-speaking technical support specialist to handle escalated issues, reproduce and diagnose errors, and verify data in MySQL. You will collaborate via Postman and Slack with the support team to identify root causes and suggest improvements.

Training is provided to develop your API and debugging skills. The role combines remote work with occasional on-site days in Porto, Portugal, and offers paid training and health insurance as part of a 12-month contract, with