French-Speaking Remote IT Support Tech in Portugal

Cross Border Talents; Paris; Híbrido; EUR 14.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work from Portugal

Paid training: 12 days, in English, 8h

Health insurance from day one

12-month fixed-term contract

20 days holiday; 22 after year

Resumo da vaga

Cross Border Talents is seeking a technical customer support specialist to handle escalated incidents, reproduce and diagnose errors, and verify data directly in MySQL. You will work with Postman, Slack and the support team to identify root causes and contribute improvements.

Training is conducted in English, and the role includes a remote-from-Portugal setup with periodic on-site days. The position offers a 12-month fixed-term contract with potential extension, health insurance from day one,

Qualificações

• French fluency required.
• English B2 level.
• Proficient in MySQL/SQL, Postman, Slack, and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication; customer-focused.

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Investigate application errors: reproduce, diagnose, and fix.
• Query the database to verify data and catch issues at the source.
• Collaborate with the team via Postman, Slack and support processes.
• Suggest improvements to management based on incidents observed.
• Participate in ongoing training and development programs.

Conhecimentos

Fluent French

English B2

Troubleshooting

Ticket handling

Communication skills

Ferramentas

MySQL

Postman

Slack

MS Office

Descrição da vaga

Cross Border Talents is seeking a technical customer support specialist to handle escalated incidents, reproduce and diagnose errors, and verify data directly in MySQL. You will work with Postman, Slack and the support team to identify root causes and contribute improvements.

Training is conducted in English, and the role includes a remote-from-Portugal setup with periodic on-site days. The position offers a 12-month fixed-term contract with potential extension, health insurance from day one,