French-Speaking IT Support Technician (Remote - Portugal)

CB Talents; Paris; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training: 12 working days, 8h/day

Remote work from Portugal

20 days holiday (year 1)

Job summary

CB Talents is seeking a technically proficient French-speaking support specialist for a fintech platform in Portugal. You will handle escalated tickets, reproduce errors, and diagnose issues directly on databases, using MySQL, Postman and Slack to drive root-cause resolution.

Training will be conducted in English (B2 level), with 40h/week scheduling and a remote-first setup from Portugal, plus quarterly on-site days in Porto/Vila Nova de Gaia.

Qualifications

• Fluent French required; it's the whole point.
• English B2 required for training in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyze, diagnose application errors.
• Check customer data in MySQL to catch errors at the source.
• Collaborate with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on incidents.

Skills

Fluent French

English B2

Customer support

Troubleshooting

Communication

Tools

MySQL

Postman

Slack

MS Office

Job description

CB Talents is seeking a technically proficient French-speaking support specialist for a fintech platform in Portugal. You will handle escalated tickets, reproduce errors, and diagnose issues directly on databases, using MySQL, Postman and Slack to drive root-cause resolution.

Training will be conducted in English (B2 level), with 40h/week scheduling and a remote-first setup from Portugal, plus quarterly on-site days in Porto/Vila Nova de Gaia.