French-Speaking IT Support Technician — Remote Portugal

Cross Border Talents; Arrondissement de Tours; Híbrido; EUR 14.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work from Portugal

Paid training: 12 days, 8h/day, in EN,

Health insurance from day one

12-month fixed-term contract, possible

Resumo da vaga

Cross Border Talents is seeking a detail-oriented support engineer to take over escalated tickets and reproduce complex errors. You will diagnose issues by querying MySQL, inspecting data directly, and coordinating with the product and support teams using Postman and Slack.

The role emphasizes proactive root-cause analysis and continuous improvement. Ideal candidates will be fluent in French, with English at B2 level, strong communication, and a willingness to learn.

Qualificações

• Fluent French (it's the whole point).
• English B2 proficiency.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Query the database (MySQL) to catch errors at the source.
• Collaborate with Postman, Slack, and support team to find root causes.
• Propose improvements to management based on incidents.

Ferramentas

Postman

Slack

MS Office

MySQL/SQL

Descrição da vaga

Cross Border Talents is seeking a detail-oriented support engineer to take over escalated tickets and reproduce complex errors. You will diagnose issues by querying MySQL, inspecting data directly, and coordinating with the product and support teams using Postman and Slack.

The role emphasizes proactive root-cause analysis and continuous improvement. Ideal candidates will be fluent in French, with English at B2 level, strong communication, and a willingness to learn.