Remote IT Helpdesk - French Speaker, SQL & API Debugger

CB Talents; Lille; Híbrido; EUR 14.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Portugal

Paid training in English (12 days)

Health insurance from day one

12-month fixed-term contract; future-转

Descripción de la vacante

CB Talents is seeking a technically curious support engineer to handle escalated incidents, reproduce issues, and diagnose root causes in a hybrid role. You will query databases, use Postman and Slack, and collaborate with the support team to reach fixes.

The position includes ongoing English-language training, a 40-hour work week with rotating shifts, and a path toward permanent employment. Remote work from Portugal is offered with quarterly on-site days.

Formación

• Fluent French (it's the whole point).
• English B2 (training is in English).
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication, customer focus, willingness to learn

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Reproduce, analyse, and diagnose application errors
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

Conocimientos

Fluent French

English B2

Troubleshooting

Ticket handling

Communication skills

Herramientas

MySQL

SQL

Postman

Slack

MS Office

Descripción del empleo

CB Talents is seeking a technically curious support engineer to handle escalated incidents, reproduce issues, and diagnose root causes in a hybrid role. You will query databases, use Postman and Slack, and collaborate with the support team to reach fixes.

The position includes ongoing English-language training, a 40-hour work week with rotating shifts, and a path toward permanent employment. Remote work from Portugal is offered with quarterly on-site days.