French-Speaking IT Support Technician - Remote

CB Talents; Montpellier; Remote; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal

Paid training (12 working days, 8h/day

Health insurance from day one

Fixed-term to permanent after 2 years

20 days holiday in year one

Housing option

Job summary

CB Talents is seeking a customer-focused support engineer to handle escalated tickets and complex issues. You will reproduce errors, diagnose root causes, and verify fixes by querying data in MySQL and using Postman with the Slack team.

The role requires fluent French and English at B2 level; training is conducted in English. You can work remotely from Portugal with one on-site day per quarter in Porto/Vila Nova de Gaia, and enjoy paid training and health benefits.

Qualifications

• Fluent French required; French language is central to the role.
• English at least B2; training conducted in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with a customer focus.

Responsibilities

• Take over escalated tickets, chats and video calls unresolved by L2.
• Reproduce, diagnose and fix application errors.
• Query customer data in MySQL to identify issues.
• Collaborate with the support team using Postman and Slack to find root causes.
• Suggest improvements to management based on incidents.
• Participate in company training and development programs.

Skills

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Written and spoken communication

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

CB Talents is seeking a customer-focused support engineer to handle escalated tickets and complex issues. You will reproduce errors, diagnose root causes, and verify fixes by querying data in MySQL and using Postman with the Slack team.

The role requires fluent French and English at B2 level; training is conducted in English. You can work remotely from Portugal with one on-site day per quarter in Porto/Vila Nova de Gaia, and enjoy paid training and health benefits.