French L3 IT Support Specialist — Remote, Porto Visit

CB Talents; Paris; À distance; EUR 8 700 - 11 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Paid Time Off

Contract Structure

Workplace Flex

Résumé du poste

CB Talents is seeking a Level 3 Technical Support Specialist to join its French-speaking customer support team, delivering high‑quality assistance for a financial software platform. You will handle escalations, diagnose complex issues, and guide clients through advanced features via phone, chat, and email.

The role requires native or near-native French and strong English (B2+), solid troubleshooting skills, and experience with MySQL, Postman, Slack, and MS Office.

Qualifications

• Fluent French and English B2 required.
• Strong troubleshooting and problem-solving skills.
• Experience with MySQL, Postman, Slack and MS Office.
• Excellent verbal and written communication; service-oriented.
• Team player, adaptable and able to manage complex tickets.

Responsabilités

• Handle 3rd-line technical support inquiries.
• Perform deep-dive analysis of application errors and bugs.
• Verify client information in databases to prevent errors.
• Propose operational improvements based on incidents.
• Assist end-users in troubleshooting features.
• Participate in training and development programs.

Connaissances

French

English (B2)

Troubleshooting

Customer service

Teamwork

Typing

Outils

MySQL

Postman

Slack

MS Office

Description du poste

CB Talents is seeking a Level 3 Technical Support Specialist to join its French-speaking customer support team, delivering high‑quality assistance for a financial software platform. You will handle escalations, diagnose complex issues, and guide clients through advanced features via phone, chat, and email.

The role requires native or near-native French and strong English (B2+), solid troubleshooting skills, and experience with MySQL, Postman, Slack, and MS Office.