Remote IT Helpdesk – French-speaking SQL Troubleshooter

Savior Artigos Texteis Lda; Lille; Hybrid; EUR 8,700 - 11,000; Full time

Benefits offered by this job

Health insurance from day one

Remote work from Portugal

Paid training: 12 working days

Job summary

Savior Artigos Texteis Lda seeks a French-speaking technical support specialist to handle escalated tickets and diagnose complex issues. You will work in a distributed setup with remote capacity from Portugal and one quarterly on-site day to align with the team.

The role requires native-level French and English (B2), plus practical SQL/MySQL, Postman, Slack, and MS Office skills. Training is provided, and there is a 12-month contract with the possibility of extension.

Qualifications

• Fluent French and English (B2) required.
• Working knowledge of MySQL/SQL, Postman, Slack, and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Check customer data in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to root cause.
• Propose improvements to management based on incidents.
• Join ongoing training and development programmes.

Skills

Fluent French

SQL

Troubleshooting

Customer focus

Communication (written and spoken)

Willingness to learn

Tools

Postman

Slack

MS Office

Job description

Savior Artigos Texteis Lda seeks a French-speaking technical support specialist to handle escalated tickets and diagnose complex issues. You will work in a distributed setup with remote capacity from Portugal and one quarterly on-site day to align with the team.

The role requires native-level French and English (B2), plus practical SQL/MySQL, Postman, Slack, and MS Office skills. Training is provided, and there is a 12-month contract with the possibility of extension.