Remote IT Support Tech (French) – Portugal

Savior Artigos Texteis Lda; Toulouse; Remote; EUR 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Remote work from Portugal

12-month fixed-term contract

20 days holiday (year 1)

22 days holiday (thereafter)

Paid training in English

Zusammenfassung

Savior Artigos Texteis Lda is seeking a French-speaking technical support specialist to handle escalated tickets and reproduce complex errors. You will diagnose issues, verify data in MySQL, and work with Postman and Slack to resolve root causes. Training is provided, and you'll contribute improvements from incidents.

The role emphasizes clear communication, customer focus, and willingness to learn, with remote work from Portugal and a training program in English.

Qualifikationen

• Fluent French is required for daily support.
• English at least B2 level for training purposes.
• Proficient in MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with a customer focus.

Aufgaben

• Take over escalated tickets, chats and video calls.
• Reproduce, analyse and diagnose application errors.
• Check customer data in the database (MySQL) to catch errors.
• Collaborate with the support team using Postman and Slack.
• Suggest improvements to management based on incidents.
• Join ongoing training and development programmes.

Kenntnisse

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Jobbeschreibung

Savior Artigos Texteis Lda is seeking a French-speaking technical support specialist to handle escalated tickets and reproduce complex errors. You will diagnose issues, verify data in MySQL, and work with Postman and Slack to resolve root causes. Training is provided, and you'll contribute improvements from incidents.

The role emphasizes clear communication, customer focus, and willingness to learn, with remote work from Portugal and a training program in English.