Remote French IT Support Technician - Fintech Debug & SQL

Cross Border Talents; Paris; Híbrido; EUR 14.000 - 15.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance from day one

Paid training in English

Remote work from Portugal

40h/week schedule

Annual leave: 20 days (pro-rata)

Resumo da vaga

Cross Border Talents is seeking a technically adept support engineer to handle escalated tickets for a French fintech platform. You will reproduce and diagnose issues, query the database with MySQL, and coordinate with teams via Postman, Slack, and your training program.

The role emphasizes strong fault-finding and communication skills. The position offers remote work from Portugal with one on-site day per quarter, paid training in English, and a path from fixed-term to permanent employment

Qualificações

• Fluent French (it's the whole point)
• English B2 (training is in English)
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication, customer focus, willingness to learn

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Dig into application errors: reproduce, analyse, diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

Conhecimentos

Fluent French

English B2

MySQL

SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Clear communication

Ferramentas

Postman

Slack

MS Office

Descrição da vaga

Cross Border Talents is seeking a technically adept support engineer to handle escalated tickets for a French fintech platform. You will reproduce and diagnose issues, query the database with MySQL, and coordinate with teams via Postman, Slack, and your training program.

The role emphasizes strong fault-finding and communication skills. The position offers remote work from Portugal with one on-site day per quarter, paid training in English, and a path from fixed-term to permanent employment