French-Speaking IT Support Technician - Remote (Portugal)

Savior Artigos Texteis Lda; Arrondissement de Tours; Hybrid; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Paid training

Housing option

Job summary

Savior Artigos Texteis Lda is seeking a French-speaking support specialist to join our fintech platform team. You will handle escalated tickets, reproduce and diagnose application errors, and verify data directly in MySQL to resolve issues quickly.

Training will be conducted in English, and collaboration with the support team will be essential. The role offers remote work from Portugal with one on-site day per quarter, a structured training program, and typical 40-hour weeks with rotating

Qualifications

• Fluent French is essential.
• English B2 required for training in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus and willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Written and spoken communication

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

Savior Artigos Texteis Lda is seeking a French-speaking support specialist to join our fintech platform team. You will handle escalated tickets, reproduce and diagnose application errors, and verify data directly in MySQL to resolve issues quickly.

Training will be conducted in English, and collaboration with the support team will be essential. The role offers remote work from Portugal with one on-site day per quarter, a structured training program, and typical 40-hour weeks with rotating