Remote CSM for SMBs — Onboarding, Retention & Growth

Qovery; France; Sur place; EUR 55 000 - 80 000; Plein temps

Résumé du poste

Qovery offers a fully remote Customer Success Manager role with a preference for candidates based in France. You will own a portfolio of about 70 SMB accounts, driving onboarding, adoption, renewals and expansion for a SaaS product.

The position reports to the Head of Sales and requires strong cross-functional collaboration across Product, Engineering and Sales. You will manage billing, renewals, and plan changes, while spotting upsell opportunities and keeping health scores and next steps up to

Qualifications

• 2+ years in tech sales, SDR, AE, or CSM.
• Experience with a technical or complex SaaS product.
• Comfortable selling to technical audiences (devs, DevOps, CTOs).
• Basic understanding of cloud providers or dev tools.
• Able to juggle 70 accounts and shifting priorities without dropping the ball.
• Fluent in English and French; another language is a plus.

Responsabilités

• Own your book of business—run and grow ~70 SMB accounts with onboarding, adoption, and early upsell spotting.
• Keep the portfolio healthy—no account dark for more than 60 days, churn under 3%, CRM up to date with health scores, notes, and next steps.
• Drive fast onboarding—partner with AEs and Solution Engineers to get customers to value in under 14 days.
• Fuel expansion—spot upsell opportunities and feed the expansion pipeline with Product.
• Be the bridge—connect customers with Product, Engineering, and Sales for faster resolutions.
• Own the admin side—track billing, renewals, payment status, plan changes, and collect feedback to inform improvements.

Connaissances

Tech sales

Account management

SaaS familiarity

Cross-functional collaboration

English & French fluency

Outils

CRM system

Billing software

Description du poste

Qovery offers a fully remote Customer Success Manager role with a preference for candidates based in France. You will own a portfolio of about 70 SMB accounts, driving onboarding, adoption, renewals and expansion for a SaaS product.

The position reports to the Head of Sales and requires strong cross-functional collaboration across Product, Engineering and Sales. You will manage billing, renewals, and plan changes, while spotting upsell opportunities and keeping health scores and next steps up to