Strategic Enterprise CSM: Growth & Advisory (Remote)

Brevo; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

RTT days off

50% public transport reimbursement

Sustainable Mobility Package

Daily Swile meal vouchers (€12.50/day)

Access to English classes

155,000+ courses on Udemy

Top-notch private healthcare (70% covered)

6-week second-parent leave

Wellness services on Welii platform

Résumé du poste

Brevo is looking for a skilled Senior Customer Success Manager to manage a strategic portfolio of large enterprise customers in Paris. The role involves co-creating Success Plans and ensuring customer satisfaction throughout the lifecycle.

Applicants should have a minimum of 3 years in Customer Success and excellent stakeholder management skills, with the ability to anticipate customer needs proactively. The company values growth, collaboration, and well-being, providing numerous perks including flexible work arrangements.

Qualifications

• Minimum 3+ years in Customer Success and/or Digital Marketing.
• Proven track record of delivering results against KPIs.
• Experience managing complex enterprise accounts with multiple stakeholders.

Responsabilités

• Own enterprise account strategy and co-create Success Plans.
• Drive retention & risk management.
• Actively drive expansion through upselling opportunities.
• Lead cross-functional execution and coordinate internal stakeholders.
• Manage executive relationships at scale.
• Represent the voice of the customer for product improvement.
• Enable customer advocacy through case studies and events.
• Shape team ways of working and mentor colleagues.

Connaissances

Customer Success

Digital Marketing

Stakeholder Management

Data-Driven Decision Making

Proactive Communication

Fluent English

Native French

Outils

CS tools (e.g., Planhat, EverAfter)

Description du poste

Brevo is looking for a skilled Senior Customer Success Manager to manage a strategic portfolio of large enterprise customers in Paris. The role involves co-creating Success Plans and ensuring customer satisfaction throughout the lifecycle.

Applicants should have a minimum of 3 years in Customer Success and excellent stakeholder management skills, with the ability to anticipate customer needs proactively. The company values growth, collaboration, and well-being, providing numerous perks including flexible work arrangements.