Private Patient Payment Administrator

Frimley Health NHS Foundation Trust; Asques; Sur place; EUR 29 000 - 35 000; Plein temps

Résumé du poste

A healthcare organization in the NHS is seeking a motivated Private Patient Finance Administrator for a 12-month fixed-term contract. Located in Ascot, the role involves securing payments for outpatient appointments and providing essential administrative support. Candidates should possess strong communication skills, a GCSE or NVQ Level 2 in Maths and English, and prior customer service and office experience. Join a committed team and contribute to enhancing patient care in a supportive environment.

Qualifications

• Proven customer service experience.
• Previous office / administration experience.
• Excellent communication and interpersonal skills.

Responsabilités

• Secure upfront payments for private outpatient appointments.
• Provide accurate administrative support to the team.
• Ensure compliance with Trust standards for documentation.

Connaissances

Communication Skills

Organisational Skills

Microsoft Office Suite

Customer Service

Data Entry Skills

Formation

GCSE or NVQ Level 2 Maths & English

Outils

Microsoft Excel

Microsoft Outlook

Description du poste

Job Overview

Private Patient Finance Administrator

12-month Fixed Term Contract | 28 hours per week

Greenwood Offices, Ascot

Are you highly organised, customer-focused, and looking for a rewarding role within a supportive healthcare environment? We are seeking a motivated Private Patient Finance Administrator to join our friendly and professional team at our Greenwood offices in Ascot.

In this role, you will play a vital part in ensuring a smooth and positive experience for our private patients, while providing essential administrative support to the Private Patient Finance Team.

Key Responsibilities

• Securing upfront payments for private outpatient appointments
• Providing accurate and timely administrative support to the Private Patient Finance Team
• Ensuring patient documentation and data entry meet Trust standards and compliance requirements
• Delivering a high standard of customer service to patients, clinicians, and internal and external colleagues
• Working flexibly and proactively to support changing workloads and team priorities

About You

• You have excellent communication and interpersonal skills
• You are organised, detail-oriented, and confident handling sensitive information
• You enjoy working in a fast-paced, patient-focused environment
• You are adaptable and comfortable managing competing priorities

Main Duties

• The post holder will be responsible for ensuring payment is taken upfront for private outpatient appointments.
• To provide an efficient office and general administrative service to support the Private Patient Finance Team.
• To ensure that Trust standards are adhered to in relation to all patient documentation and data input.
• To work flexibly to meet the needs of a changing workload and service.
• The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Person Specification

Qualifications

• GCSE or NVQ Level 2 Maths & English or equivalent

Experience

• Proven customer service experience.
• Previous office / administration experience.

Desirable Criteria

• Private Sector / NHS Healthcare experience.

Skills

Essential Criteria

• Word processing skills, Microsoft, Excel and Outlook.
• Excellent Communication Skills.
• Excellent IT / keyboard skills including data base entry

Desirable Criteria

• Knowledge of Hospital Systems EPIC.
• Knowledge of medical terminology.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state‑of‑the‑art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future‑proofed, featuring on‑site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing.

Apply online now