Operations Support Agent: Fast-Paced Logistics Hero

FedEx Express México; Nitry; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started

On-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Express FR is seeking an Operations Support Agent to help ensure urgent packages reach the correct destination on time. You will handle customer calls regarding shipment collection and delivery inquiries, investigate failed shipments, and reallocate deliveries for the next day.

You will maintain accurate data in the tracking system and collaborate with the team to meet strict timelines. The role requires good communication and time-management skills, with attention to detail.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Time management

Attention to detail

Job description

FedEx Express FR is seeking an Operations Support Agent to help ensure urgent packages reach the correct destination on time. You will handle customer calls regarding shipment collection and delivery inquiries, investigate failed shipments, and reallocate deliveries for the next day.

You will maintain accurate data in the tracking system and collaborate with the team to meet strict timelines. The role requires good communication and time-management skills, with attention to detail.