Fast-Paced Global Operations Support Agent

GBD FedEx Express UK Transportation Limited; Vallauris; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

FedEx is one of the world’s most AdmI

Job summary

FRF FedEx Express FR is seeking an Operations Support Agent to join our team. You will help ensure urgent shipments reach the right place on time, handle customer inquiries, and support data entry in our tracking system.

This role offers thorough training, competitive compensation, and ample learning resources as part of a global logistics leader. Join a diverse, global team and contribute to reliable express service.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Job description

FRF FedEx Express FR is seeking an Operations Support Agent to join our team. You will help ensure urgent shipments reach the right place on time, handle customer inquiries, and support data entry in our tracking system.

This role offers thorough training, competitive compensation, and ample learning resources as part of a global logistics leader. Join a diverse, global team and contribute to reliable express service.