Global Logistics Support Specialist

FedEx Express México; Wissous; On-site; EUR 28,000 - 36,000; Full time

Job summary

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right place on time, answer calls regarding shipment collection and delivery inquiries, and investigate failed deliveries with the team.

You will enter data into our in-house tracking system and collaborate with other stations and management. We value clear communication, attention to detail, and the ability to work in a fast-paced environment with strict timelines.

Qualifications

• Strong communication skills with customers and teammates.
• Ability to work under tight deadlines in a fast-paced environment.
• Demonstrated attention to detail and accuracy in data handling.

Responsibilities

• Ensure that customers' urgent packages get to the right place on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Check and investigate failed shipments or deliveries and reallocate for next-day delivery as needed.
• Enter data into the in-house tracking system.
• Collaborate with the team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Good communication

Time management

Attention to detail

Team collaboration

Job description

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right place on time, answer calls regarding shipment collection and delivery inquiries, and investigate failed deliveries with the team.

You will enter data into our in-house tracking system and collaborate with other stations and management. We value clear communication, attention to detail, and the ability to work in a fast-paced environment with strict timelines.