Operations Support Agent – Fast-Paced Shipping Hub

FedEx; Saint-Étienne; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started and on-the

Job growth opportunities

Tuition Assistance Program (applicable

Employee Assistance Program for you

Employee reduced-rate shipping

Great career opportunities

Job summary

FRJ FedEx Express FR is seeking an Operations Support Agent to join our team in a fast-paced, customer‑focused environment. You will ensure urgent packages reach the correct destination on time and handle inbound customer inquiries related to shipments and collections.

You will also check failed deliveries, reallocate for next-day delivery, and enter data into our in-house tracking system while collaborating with the team and management to maintain FedEx standards.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication skills

Time management

Fast-paced environment

Job description

FRJ FedEx Express FR is seeking an Operations Support Agent to join our team in a fast-paced, customer‑focused environment. You will ensure urgent packages reach the correct destination on time and handle inbound customer inquiries related to shipments and collections.

You will also check failed deliveries, reallocate for next-day delivery, and enter data into our in-house tracking system while collaborating with the team and management to maintain FedEx standards.