Global Operations Support Agent — Fast-Paced Logistics

FedEx Express México; Gennevilliers; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Extensive learning resources

Résumé du poste

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right destination on time, handle customer calls regarding shipments, investigate issues, enter data into the tracking system, and collaborate with the team while complying with FedEx procedures and regulatory requirements.

Training and growth opportunities are offered. Ideal candidates demonstrate strong communication, the ability to work under tight timelines, and effective time

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Communication skills

Customer service

Time management

Fast-paced work

Description du poste

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right destination on time, handle customer calls regarding shipments, investigate issues, enter data into the tracking system, and collaborate with the team while complying with FedEx procedures and regulatory requirements.

Training and growth opportunities are offered. Ideal candidates demonstrate strong communication, the ability to work under tight timelines, and effective time