Operations Support Agent: Fast-Paced, Impactful Delivery

FedEx Express México; Alfortville; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Extensive learning resources

Job summary

FedEx Express FR is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right place on time, handle calls about shipments, and enter data into our tracking system.

The role requires strong communication, the ability to work in a fast-paced environment with strict timelines, and good time management. We offer training, resources for development, tuition assistance for permanent contracts, and great career opportunities.

Qualifications

• Strong communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication skills

Fast-paced work

Time management

Attention to detail

Job description

FedEx Express FR is seeking an Operations Support Agent to join our team. You will ensure urgent packages reach the right place on time, handle calls about shipments, and enter data into our tracking system.

The role requires strong communication, the ability to work in a fast-paced environment with strict timelines, and good time management. We offer training, resources for development, tuition assistance for permanent contracts, and great career opportunities.