Operations Support Agent: Fast-Paced Logistics

FedEx Express México; Vallauris; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Job summary

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages are routed correctly and on time, handling customer calls about shipments and deliveries.

You will investigate failed shipments, reallocate for next-day delivery, and input data into our tracking system, working closely with the team and supervisors to maintain FedEx standards. The role requires strong communication, the ability to work in a fast-paced setting with strict timelines, and

Qualifications

• Clear communication skills and meeting deadlines.
• Ability to handle urgent package inquiries with accuracy.
• Good time-management and attention to detail in a fast-paced environment.

Responsibilities

• Ensure urgent packages reach the correct destination on time.
• Answer calls related to shipment pickups and delivery inquiries.
• Investigate failed shipments or collections and re-sequence for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate with team, supervisor, and other stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Communication

Time management

Fast-paced

Attention to detail

Team collaboration

Tools

In-house tracking system

Job description

FedEx Express is seeking an Operations Support Agent to join our team. You will ensure urgent packages are routed correctly and on time, handling customer calls about shipments and deliveries.

You will investigate failed shipments, reallocate for next-day delivery, and input data into our tracking system, working closely with the team and supervisors to maintain FedEx standards. The role requires strong communication, the ability to work in a fast-paced setting with strict timelines, and