Operations Support Agent: Fast-Paced Logistics & Growth

FedEx Express México; Gennevilliers; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Attractive compensation package

Training to get you started

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Résumé du poste

FedEx Express FR is seeking an Operations Support Agent to help ensure timely delivery of customers' packages. You will handle inbound calls regarding shipments, manage data in the tracking system, and collaborate across operations for efficient problem resolution.

The role emphasizes strong communication, detail orientation, and the ability to work in a fast-paced environment with tight timelines. Training and growth opportunities are provided to develop your skills within a global logistics

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsabilités

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Connaissances

Communication skills

Time management

Attention to detail

Description du poste

FedEx Express FR is seeking an Operations Support Agent to help ensure timely delivery of customers' packages. You will handle inbound calls regarding shipments, manage data in the tracking system, and collaborate across operations for efficient problem resolution.

The role emphasizes strong communication, detail orientation, and the ability to work in a fast-paced environment with tight timelines. Training and growth opportunities are provided to develop your skills within a global logistics