Operations Support Agent — Fast-Paced Logistics & Growth

FedEx; Metz; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Tuition assistance

Employee assistance program

Shipping discounts

Career opportunities

Job summary

FedEx Express is seeking an Operation Support Agent to join our team in France. You will help ensure urgent packages reach the right place on time, handle customer inquiries, and support daily operations within our express network.

Join a global leader with comprehensive training, learning resources, and employee support programs. This role offers steady hours and opportunities for career growth within FedEx.

Qualifications

• What you will do: ensure urgent packages reach the right place on time; answer inbound calls regarding shipments; check and investigate failed deliveries or collections; enter data into in-house tracking system; collaborate with team and managers; comply with processes and regulatory requirements.

Responsibilities

• Provide timely assistance to customers with shipment collection and delivery inquiries.
• Investigate and escalate failed shipments or collections as needed.
• Maintain accurate data in the tracking system and communicate with the team.

Job description

FedEx Express is seeking an Operation Support Agent to join our team in France. You will help ensure urgent packages reach the right place on time, handle customer inquiries, and support daily operations within our express network.

Join a global leader with comprehensive training, learning resources, and employee support programs. This role offers steady hours and opportunities for career growth within FedEx.