Operations Support Specialist — Fast-Paced Logistics

FedEx; Alfortville; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Tuition Assistance Program

Training to get you started

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Operations Support Agent to join their team in France. You will ensure urgent packages are routed correctly, handle customer inquiries by phone, and support data entry in tracking systems, while coordinating with teammates and managers to meet tight deadlines.

The role focuses on accuracy, speed, and adherence to processes and regulatory requirements, with growth opportunities within a global leader in logistics.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensure that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication skills

Time management

Attention to detail

Fast-paced environment

Job description

FedEx is seeking an Operations Support Agent to join their team in France. You will ensure urgent packages are routed correctly, handle customer inquiries by phone, and support data entry in tracking systems, while coordinating with teammates and managers to meet tight deadlines.

The role focuses on accuracy, speed, and adherence to processes and regulatory requirements, with growth opportunities within a global leader in logistics.