Onsite IT Support Engineer – France

Andersen; Paris; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Professional development opportunities

BA meetups access

Company knowledge base resources

Job summary

Andersen is hiring a Support Engineer in France to provide onsite IT support, resolve technical issues, maintain workplace systems, and ensure reliable daily operations for a global professional services client.

The role covers onboarding, asset management, and coordination with vendors across LAN/WAN, conferencing, and device provisioning. A strong customer service mindset is essential.

Qualifications

• 2+ years experience in a mid to large enterprise.
• ITIL Foundations is required or equivalent.
• Strong communication and customer service skills.
• Fluent English, French at least Upper-Intermediate.

Responsibilities

• Provide first- and second-line onsite and remote IT support.
• Troubleshoot hardware, software, network, and connectivity issues with ITIL best practices.
• Log and manage incidents and requests in ServiceNow with SLA adherence.
• Configure and maintain desktops, laptops, and peripherals.
• Assist with OS installations and business applications.
• Support LAN/WAN connectivity and collaboration systems.
• Assist with onboarding/offboarding and asset management.
• Coordinate with vendors and document IT processes.

Skills

Customer service

Communication

Teamwork

Adaptability

Organizational skills

Problem solving

Time management

Education

B.S. in Computer Science or equivalent

Tools

Windows Server

Active Directory (AD)

Group Policy

Office 365 (O365)

Windows 10

Job description

Andersen is hiring a Support Engineer in France to provide onsite IT support, resolve technical issues, maintain workplace systems, and ensure reliable daily operations for a global professional services client.

The role covers onboarding, asset management, and coordination with vendors across LAN/WAN, conferencing, and device provisioning. A strong customer service mindset is essential.