Senior IT Support Engineer — France (Onsite)

HCL Technologies Limited; Boulogne-Billancourt; Sur place; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Vacation days

Life insurance

Travel insurance

Résumé du poste

HCLTech in France is seeking a Senior Engineer to provide onsite IT support for local services, handling user incidents and requests, and coordinating with service owners, centres and operation teams. You will independently manage and develop assigned responsibilities and may participate in development projects as agreed.

We expect a strong service mindset, hands-on experience in Data Centre domains, and good communication in French and English.

Qualifications

• B.Eng. in information technology or master's degree.
• 6+ years IT experience with hands-on Data Centre.
• Strong technical understanding of servers, storage, OS, clusters, SAP, databases or middleware.
• ITIL or related service-management knowledge.
• Ability to work independently; travel up to 20% of time.

Responsabilités

• Conduct support operations on day-to-day basis.
• Maintain SLAs and compliance tasks with Infrastructure operations.
• Conduct service management operations for local and legacy services in coordination with Service Owners.
• Drive continuous improvement of service and support operations.
• Participate in IT Compliance development for the area.
• Participate in Infra development within the area of expertise.
• Manage business integration with active communication and deployment of standard IT services, coordinating local key users and handling local escalations.
• Participate in the Duty Ring at sites within two hours from home base.

Connaissances

ITIL knowledge

Server & Storage

Data Centre

English communication

Formation

B.Eng. in IT

Master's degree in IT

Outils

SAP

Databases

Middleware

Description du poste

HCLTech in France is seeking a Senior Engineer to provide onsite IT support for local services, handling user incidents and requests, and coordinating with service owners, centres and operation teams. You will independently manage and develop assigned responsibilities and may participate in development projects as agreed.

We expect a strong service mindset, hands-on experience in Data Centre domains, and good communication in French and English.