On-Site IT Support Engineer (French & English)

HCL Technologies Limited; Le Pont-de-Claix; On-site; EUR 38,000 - 52,000; Full time

Job summary

HCL Technologies Limited is seeking an on-site Support Engineer (OSS Engineer) to join our client-facing team in France. The role focuses on delivering end-user IT support on customer sites across EMEA, ensuring high-quality service and positive customer experiences.

You will work on workstation, mobility, hardware, and software issues, follow ITIL-aligned processes, and coordinate with vendors. French and English fluency is required; immediate joining is possible.

Qualifications

• BS / BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
• 3 years of technical experience in IT technical support and/or IT Service Delivery.
• Site specific language (site dependant) and English is required.

Responsibilities

• Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system.
• Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks he/she will be responsible for.
• Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
• Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services)
• Conforms to international key IT processes such as support, change and asset management (ITIL®)
• Working on customer site, be flexible for travelling to other sites on demand.

Education

BS / BA in Computer Science, Information Technology

Job description

HCL Technologies Limited is seeking an on-site Support Engineer (OSS Engineer) to join our client-facing team in France. The role focuses on delivering end-user IT support on customer sites across EMEA, ensuring high-quality service and positive customer experiences.

You will work on workstation, mobility, hardware, and software issues, follow ITIL-aligned processes, and coordinate with vendors. French and English fluency is required; immediate joining is possible.