Desktop Support Engineer I - Onsite & Remote

Iron Systems, Inc; Montrouge; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

Iron Systems, Inc is seeking an IT Support Technician to provide onsite and remote user support across locations in France. You will handle PC, VDI Host, and mobile device support, printer troubleshooting, and break-fix activities, with a focus on timely ticket closure and service delivery.

The role covers hardware swaps, IMAC tasks, and new technology implementations. Strong Windows experience and English proficiency are required; German basics are a plus.

Qualifications

• Expertise on Windows 10/11 administration.
• Strong troubleshooting of MS Office, O365, and OS issues.
• Knowledge of PC and peripheral hardware troubleshooting.
• Hands-on MS Office upgrades and deployments.
• Experience with Dell laptops/desktops hardware.
• Troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience with Windows Imaging using Autopilot, Intune, customization.
• Experience in Data Migration tools and O365 OneDrive.
• Knowledge on OneDrive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Responsibilities

• Provide onsite and remote end-user support across locations.
• Deliver PC, VDI Host and Mobile Device Support per service requirements.
• Provide Printing Service Support; troubleshoot print and scanning devices.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC tasks for PCs, laptops, and peripherals.
• Support desktop apps and local software installations when remote deployment fails.
• Facilitate new technology implementations, including device setup and user training.
• Support VIP users with dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues.
• Document service activities, maintain records, and complete admin tasks.
• Ensure timely acceptance, execution, and closure of service requests with status updates.
• Promote user awareness by sharing IT best practices and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems.

Skills

Windows administration

Troubleshooting

PC hardware

VPN troubleshooting

Mobile Device Management

Intune/Autopilot

OneDrive

Network basics

English proficiency

German basics

Communication skills

Tools

SCCM

Office 2016 deployments

Intune

Windows Imaging (Autopilot)

Job description

Iron Systems, Inc is seeking an IT Support Technician to provide onsite and remote user support across locations in France. You will handle PC, VDI Host, and mobile device support, printer troubleshooting, and break-fix activities, with a focus on timely ticket closure and service delivery.

The role covers hardware swaps, IMAC tasks, and new technology implementations. Strong Windows experience and English proficiency are required; German basics are a plus.