Onsite IT & AV Support Engineer

A&O Corsaire; Biarritz; On-site; EUR 32,000 - 42,000; Full time

Job summary

A&O IT Group in France is seeking an On-Site Desktop Support specialist to troubleshoot hardware and software, provision Windows and Mac laptops, and provide hands-on support at client locations.

Role involves Intune/JAMF endpoint management, AV/room support, and collaboration with third parties to resolve issues and maintain service quality. Strong onsite communication and problem-solving required.

Responsibilities

• Participate in troubleshooting for both hardware and software issues
• Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
• Laptop provisioning support with proficiency in both Windows and MacOS
• Understanding of endpoint management tool Intune and JAMF to manage and troubleshoot the devices and applications
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration)
• Server/Storage reboots; Power cycles; Post-deployment validation of service functionality
• Provide onsite escorts for Third Parties
• Customer Location survey updates (rack elevations, current equipment, etc.)
• Video room support including endpoints and meeting room panels
• Assisting with live events as requested by Customer
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support)
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues)
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud)
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
• Knowledge on endpoint management tools
• Checking networked printers and MFDs for error messages
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)
• Coordinate with the Service Desk and other necessary entities to provide the technical support services
• Troubleshoot, diagnose, and resolve Incidents for devices and software (OS), including removing and repairing physically broken or inoperable devices
• Conduct tests of repaired device to ensure such device operates appropriately and contains the End User images
• Provide instructions and usage assistance to End Users with respect to devices and software
• Assist End Users in the execution of data backups or in restoring lost or damaged files from backups
• Replace devices through warranty services that cannot be repaired onsite
• Provide immediate replacement devices for devices that cannot be repaired onsite
• Restore work area to pre-repair condition upon completion of any End User support activity
• Obtain End User acknowledgement for completion of Service Requests
• Provide Smart Hands & Feet for audio and visual conference room support per Service Requests
• Manage/coordinate third party audio and visual equipment installation projects
• Support End Users with third party coordination and setup of End User devices including coordination with third party mobile data and voice carriers
• Configure BIOS and hardware settings if required
• Configure Operating System settings and system drivers if required
• Configure all Applications included within the Core Image and base Layered Applications approved by Client
• Ensure encryption, authentication, VPN and other access management Software is configured per Client policies and procedures
• Implement and deploy End User device software patches and hardware upgrades in alignment with Client policies
• Decommission End User Equipment from the client asset systems upon decommissioning
• Ticket Content: ensure detailed tickets and escalate when necessary
• Escorting break-fix partner/Vendor to device location if required
• Campus desk side support team will provide enhanced support services to authorized VIPs

Job description

A&O IT Group in France is seeking an On-Site Desktop Support specialist to troubleshoot hardware and software, provision Windows and Mac laptops, and provide hands-on support at client locations.

Role involves Intune/JAMF endpoint management, AV/room support, and collaboration with third parties to resolve issues and maintain service quality. Strong onsite communication and problem-solving required.