Onsite IT Desktop Support Engineer – Windows/macOS/Linux

Axiom Technologies Pty Ltd.; Pont-Évêque; Remote; EUR 32,000 - 42,000; Full time

Job summary

Axiom Technologies Pty Ltd. in France seeks a capable Desktop Support Technician to provide onsite and on‑call end‑user assistance within a corporate IT environment.

You will resolve hardware and software issues, install OS and apps, manage user accounts, and maintain asset inventory to ensure reliable service delivery. Responsibilities include first/second level support, ticketing via ServiceNow or similar, remote access assistance, and collaboration with IT teams on escalations, security

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Hands-on experience in desktop support

Windows OS knowledge

Office 365 knowledge

Basic networking concepts

Ticketing systems experience (ServiceN

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Axiom Technologies Pty Ltd. in France seeks a capable Desktop Support Technician to provide onsite and on‑call end‑user assistance within a corporate IT environment.

You will resolve hardware and software issues, install OS and apps, manage user accounts, and maintain asset inventory to ensure reliable service delivery. Responsibilities include first/second level support, ticketing via ServiceNow or similar, remote access assistance, and collaboration with IT teams on escalations, security