Onsite IT Technician — Desktop & Network Support
Amaris Consulting | Part of Mantu
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Amaris Consulting is seeking an Onsite Support Specialist to provide expert desktop support for hardware, software, and peripherals at our Aubervilliers location. You will perform second-line investigations, resolve incidents, and ensure ticket updates while enforcing IT policies and working with local teams and third parties.
You should have Windows administration, O365, Active Directory, and SCCM experience, be fluent in English and French, and enjoy delivering high-quality user support in a
Qualifications
- Windows system administration and troubleshooting experience.
- Experience with O365, AD, SCCM and ITSM tools.
- Degree in Computer Science or related field; ITIL Foundation is a plus.
Responsibilities
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests per procedures.
- Escalates unresolved issues within agreed timescales.
- Communicates incident progress to clients and keeps tickets updated.
- Enforces IT policies and liaises with various teams and providers.
- Performs PC staging, IMAC, hardware/software maintenance, and VIP support.
- Coordinates with Service Desk for hardware repair and assists security and server teams.
Skills
Education
Job description
Amaris Consulting is seeking an Onsite Support Specialist to provide expert desktop support for hardware, software, and peripherals at our Aubervilliers location. You will perform second-line investigations, resolve incidents, and ensure ticket updates while enforcing IT policies and working with local teams and third parties.
You should have Windows administration, O365, Active Directory, and SCCM experience, be fluent in English and French, and enjoy delivering high-quality user support in a
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
