Onsite IT Support Engineer - Windows/macOS/Linux

Axiom Technologies Pty Ltd.; Rumilly; Remote; EUR 28,000 - 36,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support specialist to join our onsite team in Rumilly, France. The role focuses on providing first- and second-level helpdesk assistance to end-users, configuring workstations, and ensuring smooth operation of desktops, laptops, printers, and mobile devices.

You will work with the IT group on tickets via ServiceNow/Zendesk/JIRA, install OS and applications, assist with onboarding, maintain asset inventory, and follow security policies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Ticketing systems

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable IT support specialist to join our onsite team in Rumilly, France. The role focuses on providing first- and second-level helpdesk assistance to end-users, configuring workstations, and ensuring smooth operation of desktops, laptops, printers, and mobile devices.

You will work with the IT group on tickets via ServiceNow/Zendesk/JIRA, install OS and applications, assist with onboarding, maintain asset inventory, and follow security policies.