Onboarding & Digital Tools Specialist (Accounting)

EXCO; Soyaux; On-site; EUR 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a proactive onboarding specialist to support new clients in adopting our digital tools and invoicing workflows. You will create tailored learning materials, deliver concise training sessions, and act as the liaison between clients and our internal teams to ensure smooth start-to-finish communication.

Responsibilities include identifying onboarding issues, suggesting improvements, and escalating complex needs to the assigned chartered accountant while maintaining hands-on

Qualifications

• Clear instructional materials and tutorials for clients.
• Experience onboarding clients to digital tools and invoicing workflows.
• Ability to train clients and explain processes clearly.

Responsibilities

• Support new clients with onboarding of digital tools and invoicing processes.
• Guide clients through e-invoicing implementation and workflow setup.
• Create learning materials and deliver training sessions (internal/external).
• Act as liaison between clients and internal teams to ensure smooth communication.
• Identify onboarding issues, propose improvements, and escalate to the chartered accountant.
• Maintain hands-on experience with assigned client portfolio.

Skills

Reliability

Client focus

Commercial mindset

Proactive

Initiative

Self-reflection

Organized

Autonomous

Task completion

Problem solving

Accounting knowledge

Tax fundamentals

Digital tools

Self-learning

E-invoicing reform

Training material creation

Training delivery

Multi-tasking

Job description

Jobtailor is seeking a proactive onboarding specialist to support new clients in adopting our digital tools and invoicing workflows. You will create tailored learning materials, deliver concise training sessions, and act as the liaison between clients and our internal teams to ensure smooth start-to-finish communication.

Responsibilities include identifying onboarding issues, suggesting improvements, and escalating complex needs to the assigned chartered accountant while maintaining hands-on