IT Support Engineer – Toulouse, France.

Axiom Technologies; Toulouse; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global IT services company is looking for a resource in Toulouse to provide first- and second-level IT support for desktops, laptops, and mobile devices. This includes responding to service requests, troubleshooting issues, and maintaining asset inventories. The ideal candidate should hold a Bachelor’s degree in Computer Science and possess at least one year of experience in IT support roles, along with strong troubleshooting and communication skills. This position is ideal for those eager to advance their IT career.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide first- and second-level support for IT equipment.
• Respond to service requests via phone, ticketing system, or in-person.
• Install, upgrade, and maintain operating systems and applications.

Connaissances

Desktop support

Helpdesk support

Troubleshooting

Communication skills

Problem-solving

Formation

Bachelor’s degree in Computer Science

Outils

ServiceNow

Zendesk

JIRA

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]