Head of Customer Success (Remote from France)

Medium; À distance; EUR 80 000 - 110 000; Plein temps

Résumé du poste

A leading technology company is seeking a Head of Customer Success in France. In this pivotal role, you will lead a high-performing team to ensure customers achieve maximum value from the company’s solutions. Responsibilities include driving customer retention and satisfaction, optimizing processes using data insights, and collaborating with various teams. The ideal candidate has over 6 years in Customer Success, with a strong leadership and data-driven mindset. This position offers competitive pay and stock options in a dynamic startup culture.

Prestations

Competitive salary

Stock options

Comprehensive health insurance

Annual company trip

Flexible work environment

Qualifications

• 6+ years of experience in Customer Success, including 3 years in leadership roles.
• Proven track record of driving customer retention and satisfaction at scale.
• Strong leadership skills with ability to inspire and grow teams.

Responsabilités

• Lead and develop a high-performing Customer Success team.
• Own Net Revenue Retention (NRR) goals and drive expansions.
• Align with Sales, Marketing, and Product teams to maximize engagement.

Connaissances

Customer retention strategies

Team leadership

Data-driven analysis

Stakeholder communication

B2B SaaS experience

Outils

CRM tools

Description du poste

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in France.

In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships. This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution.

Accountabilities

• Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
• Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
• Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities
• Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
• Monitor customer health, enhance onboarding, adoption, and long-term success
• Leverage data insights and customer feedback to improve processes and customer satisfaction
• Drive multi-year renewals, scalable advocacy programs, and case studies

Requirements

• 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS
• Proven track record in driving customer retention, expansion, and satisfaction at scale
• Strong leadership skills with the ability to inspire and grow high-performing teams
• Data-driven mindset with expertise in customer success metrics, account management, and analytics
• Exceptional communication skills, with experience working with C-level executives
• Ability to thrive in a fast-paced, high-growth startup environment
• Familiarity with customer success tools, CRMs, and best practices
• Fluency in English

Benefits

• Competitive salary and performance-based incentives
• Stock options or equity opportunities
• Comprehensive health insurance
• Annual company trip to a secret location
• Dynamic and inclusive startup culture
• Opportunity to lead and shape the Customer Success function in a high-growth environment
• Flexible and supportive work environment

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!