Head of Customer Success - EMEA South

Workday, Inc.; Paris; Hybrid; EUR 121,000 - 181,000; Full time

Job summary

Workday, Inc. in France seeks a seasoned Senior Customer Success Leader to drive strategic partnerships and ensure high-value outcomes for enterprise clients. You will guide customer journeys, coordinate cross-functional teams, and foster executive-level relationships to maximise renewal and expansion opportunities.

You will lead a team of professionals, monitor health scores, and collaborate with Services and Product teams to align on roadmaps and service delivery.

Qualifications

• 10+ years as a people manager of Customer Success teams.
• 7+ years of customer management experience in a complex software/SaaS environment.
• Experience in senior stakeholder engagement and escalation handling.

Responsibilities

• Coordinate the customer relationship across multiple accounts and ensure value delivery.
• Communicate Workday roadmap and its impact on customer activities.
• Develop and monitor success plans with clear metrics and risk mitigation.
• Lead issue resolution and escalate critical concerns to executives as needed.
• Coach and develop the customer success team to improve retention and satisfaction.

Skills

People management

Customer management

Job description

Workday, Inc. in France seeks a seasoned Senior Customer Success Leader to drive strategic partnerships and ensure high-value outcomes for enterprise clients. You will guide customer journeys, coordinate cross-functional teams, and foster executive-level relationships to maximise renewal and expansion opportunities.

You will lead a team of professionals, monitor health scores, and collaborate with Services and Product teams to align on roadmaps and service delivery.