Strategic Director, Customer Success - EMEA South

Workday; Paris; Hybrid; EUR 121,000 - 181,000; Full time

Job summary

Workday is seeking an experienced Customer Success Manager to support enterprise clients across Continental Europe. You will lead a team as a people manager, drive adoption, manage escalations, and partner with Sales, Services and Product to demonstrate value.

This role is based in France with a hybrid work model and up to 35% travel. We value a track record of customer success leadership, strong communication, and the ability to influence at executive levels.

Qualifications

• 10+ years as a people manager of Customer Success teams.
• 7+ years of customer management experience in a complex software/SaaS environment.
• Experience partnering across Sales, Services and Product Management.

Responsibilities

• Coordinate the customer relationship across accounts.
• Communicate Workday roadmap and its impact on customers.
• Develop customer success plans with clear metrics and actions.
• Prioritize and drive resolution of customer concerns and escalations.
• Promote two-way communication and feedback with customers.
• Support customer adoption of Workday features and functionality.
• Leverage customer relationships for references as needed.
• Keep customers informed of process changes.

Skills

People management

Customer management

Job description

Workday is seeking an experienced Customer Success Manager to support enterprise clients across Continental Europe. You will lead a team as a people manager, drive adoption, manage escalations, and partner with Sales, Services and Product to demonstrate value.

This role is based in France with a hybrid work model and up to 35% travel. We value a track record of customer success leadership, strong communication, and the ability to influence at executive levels.