Strategic C-Level Account Manager

Relex; Lille; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Front-row career growth

Collaborative, international team

Supportive, professional atmosphere

Job summary

Solutions is seeking a Customer Success Manager in France to drive strategic development of customers' business processes, building executive relationships and contributing to revenue growth through upsell and cross-sell within the existing base.

You will work with Product, Marketing and SDMs to align on customer strategy, own churn risk and renewals, and help retailers improve in-store efficiency and profitability.

Qualifications

• Minimum university degree in a relevant field.
• Proven executive-level B2B relationship experience.
• Experience with grocery/CPG/FMCG retailers or suppliers.
• Proven growth through strategic account management.

Responsibilities

• Maintain strategic level relationships with senior decision makers.
• Identify and pursue upsell/cross-sell opportunities.
• Monitor and improve customer KPIs and value delivery.
• Coordinate with Product, Marketing and SDMs for a consistent customer experience.
• Own churn risk and renewal processes for accounts.

Skills

Executive relationship building

C-level engagement

Strategic account management

Supply chain knowledge

French & English bilingual

Education

Bachelor's degree or higher

Job description

Solutions is seeking a Customer Success Manager in France to drive strategic development of customers' business processes, building executive relationships and contributing to revenue growth through upsell and cross-sell within the existing base.

You will work with Product, Marketing and SDMs to align on customer strategy, own churn risk and renewals, and help retailers improve in-store efficiency and profitability.