Strategic Director, Customer Success - EMEA South (Remote)

Workday, Inc.; Paris; Hybride; EUR 121 000 - 181 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangement

Résumé du poste

Workday, Inc. is seeking a Director of Customer Success for the EMEA South region, focused on France, Paris. Lead enterprise customer relationships, coordinate across Sales, Services and Product, and drive adoption of Workday solutions while ensuring high-value outcomes.

The role emphasizes executive-facing leadership, strategic planning, and a track record in SaaS environments. Travel up to 35% may be required, with a flexible, hybrid schedule and a commitment to inclusive work practices.

Qualifications

• 10+ years as a people manager of Customer Success teams.
• 7+ Customer management experience in a complex software or SaaS environment.

Responsabilités

• Coordinate the customer relationship and provide executive-level communications.
• Act as liaison between product management and customers, conveying Workday roadmap implications.
• Develop success plans with critical factors, metrics, and recommendations.
• Lead issue resolution and prioritise customer concerns to ensure satisfaction.
• Drive adoption of Workday features and gather customer business needs.

Connaissances

People management

Customer management

SaaS experience

Executive communication

Description du poste

Workday, Inc. is seeking a Director of Customer Success for the EMEA South region, focused on France, Paris. Lead enterprise customer relationships, coordinate across Sales, Services and Product, and drive adoption of Workday solutions while ensuring high-value outcomes.

The role emphasizes executive-facing leadership, strategic planning, and a track record in SaaS environments. Travel up to 35% may be required, with a flexible, hybrid schedule and a commitment to inclusive work practices.