Global CS Leader for EMEA & APAC

Beyond Hosting; Nantes; À distance; EUR 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

5 weeks of holidays

Remote work option

Offices in Nantes, France

Résumé du poste

A fast-growing SaaS company is seeking a Senior Customer Success Manager to structure and scale their Customer Success function internationally. This role involves designing onboarding frameworks, managing strategic accounts, and ensuring customer adoption of key features. The ideal candidate has over 5 years of experience in Customer Success within a SaaS environment and is fluent in English and another language. The position offers 5 weeks of holidays and the option to work remotely, with office space available in Nantes, France.

Qualifications

• 5+ years in Customer Success or Solutions roles.
• Proven experience in a SaaS company.
• Experience managing international accounts.

Responsabilités

• Design and improve frameworks used to onboard and support customers.
• Collaborate with customers to ensure they adopt Crisp’s capabilities.
• Act as the main success partner for key customers.

Connaissances

Customer Success management

SaaS experience

Fluency in English and another language

Experience in onboarding frameworks

Description du poste

A fast-growing SaaS company is seeking a Senior Customer Success Manager to structure and scale their Customer Success function internationally. This role involves designing onboarding frameworks, managing strategic accounts, and ensuring customer adoption of key features. The ideal candidate has over 5 years of experience in Customer Success within a SaaS environment and is fluent in English and another language. The position offers 5 weeks of holidays and the option to work remotely, with office space available in Nantes, France.