Global Customer Success Manager - SaaS Platform

Edenred; France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A dynamic global company in France is seeking a skilled Customer Success Manager to support various Business Units and ensure effective use of their platform. The ideal candidate will have at least 5 years of experience in SaaS incident management, be fluent in both French and English, and possess strong analytical and communication skills. This role involves acting as a main contact for Business Units, ensuring they gain maximum value from the company's services while maintaining effective communication and problem-solving capabilities.

Qualifications

• At least 5 years of experience in incident/problem management in a SaaS environment.
• Proficient in Salesforce and Jira.
• Strong analytical and process-oriented mindset.
• Proactive problem-solving capabilities.
• Fluency in French and English (written and spoken).

Responsabilités

• Act as main contact for Business Units addressing questions & issues.
• Help BU understand how to use the E+ Platform effectively.
• Monitor metrics and identify areas where customers may need additional support.
• Share knowledge in SmartER Academy regarding current issues & workarounds.

Connaissances

Incident/problem management

Salesforce

Jira

Analytical mindset

Proactive problem-solving

Communication skills

Interpersonal skills

Fluency in French

Fluency in English

Description du poste

A dynamic global company in France is seeking a skilled Customer Success Manager to support various Business Units and ensure effective use of their platform. The ideal candidate will have at least 5 years of experience in SaaS incident management, be fluent in both French and English, and possess strong analytical and communication skills. This role involves acting as a main contact for Business Units, ensuring they gain maximum value from the company's services while maintaining effective communication and problem-solving capabilities.