German speaking Customer Service Specialist – Lisbon (On-site)

Cross Border Talents; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international recruitment agency is seeking a German speaking Customer Service Specialist to support users of a digital platform. This role requires native-level German and English proficiency at B2 level or higher. You will assist across multiple channels, ensuring high service quality and managing customer inquiries. The position offers a base salary of 1,100 € per month, performance bonuses, and a supportive working environment in Lisbon, Portugal. Additional benefits include health insurance and relocation support.

Prestations

Health insurance

Relocation package

Meal allowance of 7.23 € per working day

Qualifications

• Experience or solid knowledge in digital marketing and/or web design is mandatory.
• Experience in technical customer support is a nice to have.
• Comfortable working in structured environments handling multiple channels.

Responsabilités

• Support users with pre-sales, general inquiries, and technical issues.
• Handle interactions via phone, email, chat, social media, and messaging.
• Collaborate with teams to ensure high service quality.

Connaissances

Native-level German

English proficiency at B2 level or higher

Strong communication skills

Problem-solving skills

Comfortable in multi-channel support environments

Description du poste

Start Date: 8 January 2026

Location: Lisbon, Portugal

Work Model: On-site

Contract Type: Fixed-term contract (CDD – 6 months)

Work Schedule

• Monday to Friday: 06:00 – 22:00 (rotational shifts)
• Days off: Saturday & Sunday
• Uber support up to 25.00 € for early shifts starting at 06:00

Role Overview

We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is ideal for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding.

You will assist users across multiple channels while representing the brands voice consistently and professionally.

Key Responsibilities

• Support users with pre-sales, general inquiries, and technical issues
• Handle interactions via phone, email, chat, social media, and messaging channels
• Adapt tone and communication style for both private and public channels
• Manage customer escalations and follow defined escalation processes
• Document all interactions accurately in internal systems
• Collaborate with internal teams to ensure high service quality

Candidate Requirements

• Native-level German
• English proficiency at B2 level or higher
• Mandatory: experience or solid knowledge in digital marketing and/or web design
• Strong communication and problem-solving skills
• Comfortable working in a structured, multi-channel support environment

Nice to have

• Experience in technical customer support (voice/email/chat)
• Technical troubleshooting background

Compensation

• Base salary: 1,100 € per month (paid over 14 months)
• Performance bonus: 180 € for 12 months
• Meal allowance: 7.23 € net per working day

Benefits & Relocation

• Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
• Relocation package included and details will be shared in the next step

Workplace

• Country: Portugal
• Office-based role in Lisbon
• International and supportive working environment