French-Speaking Tech Support Specialist (Tier 1) - SQL

Boeva Tech; Paris; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Holiday & Christmas bonuses

Monthly food allowance

Free Portuguese language courses

Sports, cooking and social activities

Career development opportunities

Friendly, multicultural environment

Job summary

Boeva Tech is seeking a French-speaking Tech Support Specialist (Tier 1) for the French Market in Lisbon, Portugal. The role focuses on delivering exceptional technical assistance to ensure a seamless platform experience and rapid issue resolution.

You will handle inquiries via email, chat, or phone, diagnose issues, and leverage SQL for data checks. Collaboration with global teams and a customer-oriented mindset are essential for success.

Qualifications

• Native-level French required.
• English at least B2 for collaboration.
• SQL knowledge required.
• Experience in technical support is a plus.

Responsibilities

• Serve as the first contact point for customers via email, chat, or phone.
• Diagnose and resolve technical issues; escalate complex cases as needed.
• Help users navigate and optimize the platform.
• Use SQL to perform data checks and basic queries.
• Collaborate with internal teams to improve support quality.
• Maintain high communication and customer satisfaction standards.

Skills

Native French

English B2

SQL knowledge

Tech-savvy (SaaS/fintech)

Analytical thinking

Customer support experience

Job description

Boeva Tech is seeking a French-speaking Tech Support Specialist (Tier 1) for the French Market in Lisbon, Portugal. The role focuses on delivering exceptional technical assistance to ensure a seamless platform experience and rapid issue resolution.

You will handle inquiries via email, chat, or phone, diagnose issues, and leverage SQL for data checks. Collaboration with global teams and a customer-oriented mindset are essential for success.