Tech Support Specialist with French

Boeva Tech; Paris; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Holiday & Christmas bonuses

Monthly food allowance

Free Portuguese language courses

Sports, cooking and social activities

Career development opportunities

Friendly, multicultural environment

Job summary

Boeva Tech is seeking a French-speaking Tech Support Specialist (Tier 1) for the French Market in Lisbon, Portugal. The role focuses on delivering exceptional technical assistance to ensure a seamless platform experience and rapid issue resolution.

You will handle inquiries via email, chat, or phone, diagnose issues, and leverage SQL for data checks. Collaboration with global teams and a customer-oriented mindset are essential for success.

Qualifications

• Native-level French required.
• English at least B2 for collaboration.
• SQL knowledge required.
• Experience in technical support is a plus.

Responsibilities

• Serve as the first contact point for customers via email, chat, or phone.
• Diagnose and resolve technical issues; escalate complex cases as needed.
• Help users navigate and optimize the platform.
• Use SQL to perform data checks and basic queries.
• Collaborate with internal teams to improve support quality.
• Maintain high communication and customer satisfaction standards.

Skills

Native French

English B2

SQL knowledge

Tech-savvy (SaaS/fintech)

Analytical thinking

Customer support experience

Job description

Tech Support SQL Specialist (Tier 1) French Market

Location: Lisbon, Portugal Start Dates: Nov and Dec 2026

Are you passionate about technology and solving customer challenges? Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We're looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional technical assistance and ensure every user enjoys a seamless platform experience.

Your Role

• Act as the first point of contact for customers via email, chat, or phone.

• Diagnose and resolve technical issues efficiently, escalating complex cases when needed.

• Help users navigate and optimize the platform to its full potential.

• Use your SQL knowledge to perform data checks, basic queries, and troubleshoot system-related issues.

• Collaborate with internal teams to enhance support quality and product performance.

• Maintain excellent communication and customer satisfaction standards.

What Were Looking For

• Native-level French, with strong written and verbal communication skills.

• Intermediate English (B2 level) for collaboration with global teams.

• SQL knowledge is required.

• Tech-savvy and passionate about SaaS or financial technology.

• Strong analytical thinking and customer-oriented mindset.

• Prior experience in technical support or customer service is a plus.

Compensation & Perks

For Local Candidates: 1,251.84 EUR gross/month

This all-inclusive package features:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Contract Details

• Contract Type: Temporary, with real potential for renewal and long-term employment

• Trial Period: 1 month

• On-site visits: Required at most once per quarter (1 day during client visits)

Extra Perks

• Free Portuguese language courses

• Access to sports, cooking, and social activities

• Friendly, multicultural environment with career development opportunities

Hiring Process

1. Application Review

2. Online Language Assessment

3. Interview with the Client

Portuguese residency card required.

Ready to take your tech career to the next level?