French-Speaking Premium Customer Experience Specialist

EU Best Jobs; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking candidates for a full-time customer service position in Lyon, France. Candidates will provide exceptional service, troubleshoot issues, and handle customer feedback. The ideal applicant speaks fluent French and has experience in premium brands. Benefits include competitive salary, health care, relocation support to Greece, and professional development opportunities.

Prestations

Competitive monthly salary (14 salaries per year)

Health care benefits

Free online Greek language courses

Professional growth opportunities

State-of-the-art working environment

Qualifications

• Previous experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Responsabilités

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call and analyze customer feedback.
• Escalate cases and follow up.
• Manage customers with a premium experience.
• Collaborate with internal teams.

Connaissances

Excellent French language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Formation

Bachelor's degree preferred

Description du poste

A leading recruitment agency is seeking candidates for a full-time customer service position in Lyon, France. Candidates will provide exceptional service, troubleshoot issues, and handle customer feedback. The ideal applicant speaks fluent French and has experience in premium brands. Benefits include competitive salary, health care, relocation support to Greece, and professional development opportunities.