French-speaking Customer Specialist - Relocate to Lisbon

Workster; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A renowned staffing agency is collaborating with a leading BPO company to recruit a French-speaking Customer Advisor for an opportunity in Portugal. Responsibilities include supporting SMBs through various communication channels and delivering exceptional customer service in both French and English. This position comes with a comprehensive relocation package and various benefits aimed at fostering a supportive work environment. Ideal candidates are proactive, goal-oriented, and must be willing to relocate.

Prestations

Competitive salary based on experience

Performance bonuses

Full relocation package

Flexible working hours

Private medical and dental insurance

In-office gym

Qualifications

• Fluent in French and good English required.
• Willingness to relocate abroad for the position.
• Strong communication skills to assist customers.

Responsabilités

• Support small and medium-sized businesses via multiple communication channels.
• Provide professional customer service in French and English.
• Assist with pre- and post-sales customer support.

Connaissances

Fluent French (C2)

Good English (B2)

Strong communication skills

Customer-focused mindset

Goal-oriented

Proactive and collaborative

Description du poste

Workster is partnering with a leading BPO company to recruit French-speaking Customer Advisor for an exciting opportunity in Lisbon, with a fantastic relocation package, including permanent company accommodation. This is a great chance to begin your international career in a dynamic and supportive environment.

Location: Lisbon

Languages Required: French (C2), English (B2)

What We Offer

• Competitive salary based on experience and performance
• Monthly, quarterly, and holiday performance bonuses
• Full relocation package: flight ticket, airport pickup and long-term accommodation
• Full onboarding and training for the company and project
• Career development programs and specialized training
• Portuguese language lessons
• International Mobility Program
• Supportive, creative, and multicultural team

Additional Benefits

• Private medical and dental insurance
• Life insurance
• Subsidies for language courses and professional training
• In-office gym
• Flexible working hours and possibility to work remotely
• Holiday gifts and social benefits
• Computer and mobile phone for personal use
• Coffee, tea, and beverages at the office

Your Responsibilities

• Provide support to small and medium-sized businesses (SMBs) via live chat, email, and phone
• Deliver professional customer service in both French and English
• Support customers both pre- and post-sales for self-service products
• Assist users with tools and products to improve overall customer experience
• Identify common issues and trends and help advertisers resolve them

Requirements

• Fluent French (C2) and good English (B2 minimum)
• Willingness to relocate abroad
• Strong communication skills and a customer-focused mindset
• Goal-oriented, proactive, and collaborative
• European Citizenship or Residence Card for Portugal

Recruitment Process

• Phone interview with Workster recruiter
• Online language test (French and English)
• Interview with the HR company
• Final interview with the client

This is your opportunity to begin an exciting international career in customer support in Portugal.