French Customer Experience Specialist – Hybrid & Growth

GC Orthodontics Europe GmbH; Sucy-en-Brie; Hybrid; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Hybrid working model (up to 2 remote‑y

Comprehensive onboarding and training

Competitive salary based on experience

Job summary

GC Orthodontics Europe GmbH in France seeks a Customer Service/Order Management specialist to serve as the primary contact for customers in France, process orders and inquiries, and prepare quotations. You will coordinate with Sales, Logistics and other departments to ensure smooth order fulfillment, while maintaining accurate records in ERP/CRM systems.

The ideal candidate has French language fluency, strong communication skills, and experience in customer service or order management.

Qualifications

• Completed commercial, business, or administrative education, or a comparable qualification.
• Native-level French (written and spoken).
• Good English; German language skills are an advantage.
• Experience in Customer Service, Sales Support, Inside Sales, or Order Management preferred.
• Knowledge of MS Office and ERP systems is an asset.
• Strong communication and interpersonal skills.
• Customer-oriented with proactive problem solving.
• Highly organized, reliable, and able to work independently.
• Team player with a positive attitude.

Responsibilities

• Serve as the primary contact for customers in France via phone, email, and other channels.
• Process orders, inquiries, and complaints quickly and professionally.
• Prepare and follow up on quotations and customer requests.
• Coordinate order management and ensure smooth fulfillment.
• Maintain customer records in ERP/CRM systems.
• Collaborate with Sales, Logistics, Supply Chain, and other departments.
• Handle returns, credit notes, and issue resolution.
• Monitor customer satisfaction and contribute to service improvements.
• Support administrative tasks related to customer service operations.

Skills

French (native)

English (good)

German (advantage)

Customer service

Order management

Communication skills

Team player

Education

Commercial/Business/Administrative education

Tools

MS Office

ERP systems

Job description

GC Orthodontics Europe GmbH in France seeks a Customer Service/Order Management specialist to serve as the primary contact for customers in France, process orders and inquiries, and prepare quotations. You will coordinate with Sales, Logistics and other departments to ensure smooth order fulfillment, while maintaining accurate records in ERP/CRM systems.

The ideal candidate has French language fluency, strong communication skills, and experience in customer service or order management.